Understand Windows Updates

What are Windows Updates?

Windows Updates are additions to software that can prevent or fix problems, enhance the security of your machine, or improve it's performance.

Our advice is that Windows automatic updating is turned on. This lets Windows install security and other important or recommended updates for your computer as they become available keeping you as secure and up-to-date as possible.

Microsoft typically release Windows Updates every 2nd Tuesday of the month.

If a serious security exploit is found and fixed you can expect an update at any time.

Almost all Windows Updates require a restart for the updates to finish installing. Our advice is to get this restart done as quickly as possible.

There are instances where this isn't possible i.e. 24/7 operations like production and high intensity services like finance which is where our Beacon subscription comes in.

As a Beacon subscriber our team of experts will handle updates and schedule rolling these out at a time to suit taking in to account priority, urgency and impact. We will work with you to amend the schedule so if you want to understand more get in touch.

1

Restarting Your Computer Post Update

When your device restarts it will be unavailable for the duration. If you are using a battery powered device (laptop or tablet) ensure that it is plugged in to the mains throughout. The same power rules apply to fixed devices as well if you have any power concerns about your device do not restart until you know these are resolved.

As a Beacon client we will monitor the progress of Windows Updates and automatically alert our team when they are due or an reboot is needed.

Dependent upon the Beacon alert we may get in touch with you and arrange the best time for your device to be restarted.

If the reboot is to happen out of hours, the team will first find out if any users are actively using the server and if so, the reboot will be abandoned and scheduled for another time.

2

Afterwards for Servers

Once the server is back online, one of the team will then logon to the server and ensure all processes and services are up and running before replying to the ticket to let the recipient know the server is back online.